Strata Call Manager and Strata Messaging are added to the Toshiba SME portfolio allowing network presence and collaboration.
Daniel Fuller-Smith, Sales Manager, Toshiba BCD, commented: “Although SMEs are beginning to recognise the benefits of unified communications, many are hesitant to embrace new tools. The customisable nature of these solutions overcomes these concerns and offers an easy to manage solution that provides the control and flexibility this market demands.”
Congratulations Graham. Graham flew out to beautiful Rhodes this month to wed Natasha, following up with a big party back home to celebrate. We wish you both all the best.
VSL launch competition to win a Free Meru Wifi Network. Its open to any school in the UK and all they have to do is ask for a quote to be entered into the quarterly prize draw. All entrants will qualify for a free heat map showing wifi coverage using a Meru network. The prize is a Meru 1500 controller with 5 access points worth £3500. So what are you waiting for? T’s & C’s apply.
VSL have been recognised as an official Pika partner. Pika supply some of the media processing technology that VSL use to build the sql voicemail and IVR products. VSL have been customer of Pika for many years and it’s great that they have formally recognised VSL in this way.
Strata messaging is has been officially released ! It will support 2- 8 voicemail ports, which is 400 mailboxes and 300 hours of storage.
Meru has recently been recognised by the Inc 500 as one of the top IT services companies. Companies such as Microsoft have been made members of Inc 500. Click on the link below to read the press release and find out the full story. Meru press release
Imagine that you have certain callers that you want to give a better level of service to such as answering their calls before anyone else. The Strata CIX allows the user this ability by using phantom DNs on keys so that when these keys ring, they know which customer is calling and therefore can choose to answer that call first.
If these calls need to be prioritised what happens at lunch time or if meetings take place? This is easily taken care of by setting a call forward on the phantom DN to the position where these important calls will be answered. How do you do that? Either, use a dedicated call forward key on the phone where the phantom DN owner is or, press the actual phantom DN key and use the call forward code. This means that you have to be close to the phone to be able to do it, but what if you want the ability to remotely choose where you want these calls to be forwarded?
My Phone Manager can give the user the ability to remotely choose where they want calls to ring! How do you do that? Point the DDI to an extension – not the phantom DN and then you can easily set in My Phone Manager where you want the calls to ring – in the screen shot attached (click on the Read more link below to view) you can see that extension 3732 is being forwarded for all calls to extension 1000.
Doesn’t this waste an extension having to first of all point the DDI to that, and then have the forward destination as the phantom DN or somewhere else where the call will be answered? Here’s the solution – point the DDI to an IP extension. This IP extension doesn’t have to be plugged in and therefore will not take a resource from the MIPU card. Make sure that, as shown in the attached screen shot(click on the Read more link below to view), you choose Call Forward All Calls and that will allow the call to follow the forward of your choice.
VSL is pleased to announce a one day technical training and certification course designed to give users of installed Meru systems the knowledge and skills required to understand, monitor, maintain, troubleshoot and expand their network. Participants who pass will become Meru Certified Systems Manager. For more info contact email: sales@vslgroup.co.uk
VSL are the first UK reseller to install the new Toshiba CIX1200 Platform. The install went into large insurance call centre went without a hitch. Look out for the full customer case study coming soon.
VSL welcomes Emma Whiteside from Aston University who will be joining the team for a year placement. During the first few months Emma will be learning the ropes in both sales and support with a longer term view of looking after some of VSL’s customers.
Managing Director Adrian Auld comments ‘For many years VSL has invested in placement students with great success. We are looking forward to Emma starting and have some great projects for her to get stuck into that will be of benefit to our customers’.