Office Phone Systems

Effective call handling is a challenge for many surgeries as the morning and afternoon rush kicks in. Reception staff have to juggle queues of callers, greet patients as well as other duties.

Practice managers have the duty of ensuring patients receive good service while achieving value for money on any communications solutions implemented.

VSL currently supply a number of surgeries with solutions for effective call handling. These take into consideration the number of patients and the types of services offered. From setting up a simple auto attendant to implementing call centre technology, VSL can find the right balance for your surgery.

Benefits especially for surgeries include; panic buttons, easy identification of emergency calls, out of hours call direction, call organisation, allocation of dedicated outside lines, recording of abusive calls and direct dials.

VSL can assist with providing additional services such as 0844 numbers, reduced call charges and lease agreements in order to assist with purchase options.

Take a look at Davenport House Surgery customer profile to see how VSL has made a difference to them, or for more information feel free to contact us.