Smithdon High School

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The Challenge

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During a late August storm in 2018, the school’s phone system was struck by lightning and suffered irreparable damage. After a thorough inspection of the damage to the systems and assessing the current and future needs of the school, we recommended the installation of a completely new system, identifying the Mitel Office 250 as the ideal solution to address the school’s on-site and remote telephony requirements.

 

Our team of experts had just one month to install the system before the new school year began in September 2018 to ensure minimal inconvenience to the staff, students, and management.

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The Solution

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We consulted with the school’s administration and front desk staff and encouraged them to install the MiVoice Office 250. The most attractive feature of this system was that the school could instantly start benefitting from its suite of out-of-the-box business productivity applications.

 

In addition to traditional digital telephony solutions, it presents features such as unified voice messaging with email synchronisation, voice conferencing, automatic call distribution, hot desking, mobile phone twinning, and automated attendant.

 

Importantly, we were able to port numbers, ensuring a seamless transition to the new system.

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The Benefits

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Porting Smithdon’s integrated services digital network (ISDN)-based telephony system to a session initiation protocol (SIP) trunking system enabled a host of operational and performance advantages. It allowed users to place calls over the Internet using voice over Internet Protocol, which translated to significant cost savings. Furthermore, as the school did not have to make a huge upfront investment, it was able to realise expedited return on investment, right from the first month of billing.