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**If you are accessing out of hours support please call on the mainline number and follow the prompts.
How It Works
Your onboarding journey.
1
Agreement & Setup
Review & agree
Confirm the proposal and any final changes.
Accept & set up
Sign electronically and complete account setup.
Secure the start
Deposit payment, if required.
confirms scheduling.
2
Discovery & Planning
Meet your team
Your Project Manager becomes your main point of contact.
Survey & validate
We confirm requirements, risks and site-specific details.
Plan the work
Approve the Statement of Works and agree the start date.
3
Project Implementation
Deliver the plan
Engineers complete the agreed work to the project specification.
Track Progress
Milestones and regular updates keep you informed.
Manage Issues
Your Project Manager coordinates the team and resolves blockers.
4
Go Live & Handover
Go live smoothly
We manage the final transition and technical checks.
Handover properly
Knowledge is transferred to our support team.
Close with confidence
Final walkthrough, snagging, sign-off and welcome to support.